Privacy Policy

At Innovate 10X Limited, we take your privacy and  your trust in us very seriously. This privacy policy  provides you with information about how we collect,  use and disclose your personal information.

About This Privacy Policy

This privacy policy applies when you visit or use our websites, apps and other services,  including events, that refer or link to this privacy policy (each, a “Service”). This privacy  policy may be supplemented by additional privacy statements, terms or notices provided to  you.

Innovate 10X Limited (“10X”) that owns or administers the Service, as identified therein, is  the primary controller of your personal information provided to, or collected by or for, the  Service. 

We will indicate within the registration processes of our products and services and other  registration forms what types of personal information are required and those that are  requested. You may choose not to submit the requested information, but that may limit or  prohibit the services that 10X is able to provide to you. 

Information We Collect

We collect information about you in three ways: directly from your input, from third-party  sources, and through automated technologies. 

Data You Provide to Us

The types of personal information that we collect directly from you depends on how you  interact with us and the Service, which may include: 

  • Contact details, such as your name, email address, postal address, social media  handle, and phone number; 
  • Account login credentials, such as usernames and passwords, password hints and  similar security information; 
  • Other account registration and profile information, such as job title, educational and  professional background and qualifications, and photo; 
  • Payment information, such as a credit or debit card number; 
  • Comments, feedback and other information you provide to us, including search query  data and questions or information you send to customer support; and/or  Interests and communication preferences, including preferred language.

Data from Your Organization

We may obtain personal information about you from the organization with which you are  employed or affiliated in order to activate and manage your access to and use of the  organization’s subscription to the Service, including: 

  • Contact details, such as your name and organizational email address, postal address,  and phone number; 
  • Other account registration information such as job title; and/or 
  • Organizational user ID

Data from Other Sources

We also may obtain contact details and other information about you from our affiliates and  other third parties, including: 

  • Social networks when you grant permission to the Service to access your data on one  or more networks; 
  • Service providers that help us determine a location in order to customize certain  products to your location; 
  • Businesses with which we offer co-branded services or engage in joint marketing  activities; and/or 
  • Publicly available sources and data suppliers from which we obtain data to validate or  supplement the information we hold.

Data from Service Use, Including Cookies

The Service may automatically collect information about how you and your device interact  with the Service, including: 

  • Computer, device and connection information, such as IP address, browser type and  version, operating system and other software installed on your device, mobile  platform and unique device identifier and other technical identifiers, error reports and  performance data; 
  • Usage data, such as the features you used, the settings you selected, your URL click stream data, including date and time stamp and referring and exit pages, search terms  you used, and pages you visited or searched for on the Service;
  • For location-aware Services, the region, city or town where your device is located to  provide you with more relevant content for where you are in the world. 

We collect this data through our servers and the use of cookies and other technologies.  Cookies are small text files that can be read by a web server in the domain that put the cookie  on your hard drive. We may use cookies and other technologies to store your preferences and  settings, help you with signing in, provide targeted ads and analyze site operations. You can  control cookies through your browser’s settings and other tools. However, if you block  certain cookies, you may not be able to register, login, or access certain parts or make full use  of the Service. For more details, see the cookie policy of the Service. 

How We Use Your information

Depending on how you interact with us and the Service, we use your personal information to: 

  • Provide, activate and manage your access to and use of the Service;  Process and fulfill a request, order, download, subscription or other transaction;  Provide technical, product and other support and to help keep the Service working,  safe and secure; 
  • Enhance and improve the Service and our other products, events, and services and to  develop new products, services and benefits; 
  • Offer you customized content and other personalization to make the Service more  relevant to your interests and geography; 
  • Respond to your requests, inquiries, comments and concerns; 
  • Notify you about changes, updates and other announcements related to the Service  and our other products and services; 
  • Deliver targeted advertisements, promotional messages, notices and other information  related to the Service and your interests; 
  • Provide you with promotional messages and other information about products, events  and services of ours, our affiliates and third parties such as sponsors; 
  • Invite you to participate in user testing and surveys as well as drawings, sweepstakes,  competitions and similar promotions; 
  • Identify usage trends and develop data analysis, including for purposes of research,  audit, reporting and other business operations, including determining the effectiveness  of our promotional campaigns and evaluating our business performance, or in other  ways pursuant to a customer agreement; and/or 
  • Comply with our legal obligations, resolve disputes, and enforce our agreements. 

If you are an administrator of an organization with a subscription to the Service, we will use  your details to communicate with you about your organization’s subscription and related  services. If you supply us contact information of your colleagues, we may contact those  individuals with communications about the Service that may include reference to you.

Sharing of Your Information

Your Organization

If you access the Service through a subscription administered by your organization, your  personal information and certain usage data gathered through the Service may be accessed by  or shared with the administrators authorized by your organization for the purposes of usage 

analysis, subscription management and compliance, training course progress, performance  and remediation, cost attribution and departmental budgeting.

Application Licensor

If you access a third-party application on the Service through a license agreement with the  licensor of that application, personal information relevant to the third-party application may be shared with the licensor so that it can provide you access to the application, subject to the  terms of its license agreement and privacy policy.

Our Group Companies and Service Providers

Dependent upon the Services provided, we share information with Our service providers,  suppliers, agents and representatives, including but not limited to, payment processors,  customer support, email service providers, event venues and service providers, IT service  providers, marketing service providers, research providers, mailing houses and shipping  agents; 

to process the information as necessary to provide the Service, complete a transaction or fulfill your request or otherwise on our behalf based on our instructions and in compliance with this  privacy policy and any other appropriate confidentiality and security measures. 4.4 Your Choices 

We may share your personal information with our affiliates and with sponsors, joint venture  entities and other third parties, including entities for which we are acting as an agent,  licensee, application host or publisher, that wish to send you information about their products  and services that may be of interest to you, as determined by your choices in managing your  communications preferences and other settings. 

The Service may let you post and share personal information, comments, materials and other  content. Any such contributions that you disclose publicly may be collected and used by  others. Please be careful when disclosing personal information in these public areas. 4.5 For Legal Reasons 

We also will disclose your personal information if we have a good faith belief that such  disclosure is necessary to: 

  • meet any applicable law, regulation, legal process or other legal obligation;  detect, investigate and help prevent security, fraud or technical issues; and/or  protect the rights, property or safety of 10X, our users, employees or others; and  as part of a corporate transaction, such as a transfer of assets to or an acquisition by or  merger with another company.

Grounds for Processing

When we collect or otherwise process any personal information within the scope of  applicable data protection laws, we do so: 

  • where necessary to provide the Service, fulfill a transaction or otherwise perform a  contract with you or at your request prior to entering into a contract; 
  • where necessary for our compliance with applicable law or other legal obligation;
  • where necessary for the performance of a task carried out in the public interest; 
  • where necessary to enable our customers to comply with their legal obligations; 
  • where applicable, with your consent; and/or 
  • where necessary to operate our business, protect the security of our systems,  customers and users, detect or prevent fraud, or fulfill our other legitimate interests as described in sections 2-4 above, except where our interests are overridden by your  privacy rights. 

Where we rely on your consent to process personal information, you have the right to  withdraw your consent at any time, and where we rely on legitimate interests, you may have  the right to object to our processing. 

Data Retention

We retain your personal information for as long as necessary to provide the Service and  fulfill the transactions you have requested, or for other essential purposes such as complying  with our legal obligations, maintaining business and financial records, resolving disputes,  maintaining security, detecting and preventing fraud and abuse, and enforcing our  agreements. If you access the Service through a subscription administered or sponsored by  your organization, we retain your organizational contact details after the termination of your  organization’s subscription to continue to communicate with you.

Data Security

We implement technical and organizational measures to seek to ensure a level of security  appropriate to the risk to the personal information we process. These measures are aimed at  ensuring the integrity, confidentiality, and availability of personal information. 

Your Communications Preferences

You can customize and manage your communications preferences and other settings when  you register with the Service, by updating your account features and preferences, by using the  “opt-out” mechanisms such as “unsubscribe” or other means provided within the  communications that you receive, or by contacting us. We reserve the right to notify you of  changes or updates to the Service whenever necessary.

Accessing and Updating Your Information

Your Account

The Service may allow registered users to directly access and review their account  information and make corrections or updates upon login at any time. Keeping such  information up to date is the responsibility of the user. Registered users may also close their  account directly through the Service or by contacting the Service’s customer support.

Your Rights

You may have the right under applicable privacy and data protection laws to request free of  charge: 

  • access to your personal information; 
  •  rectification or erasure of your personal information; 
  • restriction of our processing of your personal information, or to object to our processing; and 
  • portability of your personal information. 

If you wish to exercise these rights, please submit your request in writing via our privacy  center. We will respond to your request consistent with applicable laws. To protect your  privacy and security, we may require you to verify your identity. 


We will update this privacy policy from time to time. Any changes will be posted on this  page with an updated revision date. If we make any material changes, we will provide notice  through the Service or by other means. 


If you have any questions, comments, complaints or requests regarding this privacy policy or  our processing of your information, please contact us via our privacy center by sending an email to: 


You may also lodge a complaint to a data protection authority in the applicable jurisdiction.

You may choose not to be contacted by 10X to produce content for us by contacting us via  the communications that you receive from our content development teams, or via the contact  details provided within this policy. 

Please refer to the main section of this privacy policy for details on your rights, retention,  locations of processing, and contact details for any privacy and data protection inquiries.


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