1. About This Privacy Policy
This privacy policy applies when you visit or use our websites, apps and other services,
including events, that refer or link to this privacy policy (each, a “Service”). This privacy
policy may be supplemented by additional privacy statements, terms or notices provided to
Innovate 10X Limited (“10X”) that owns or administers the Service, as identified therein, is
the primary controller of your personal information provided to, or collected by or for, the
We will indicate within the registration processes of our products and services and other
registration forms what types of personal information are required and those that are
requested. You may choose not to submit the requested information, but that may limit or
prohibit the services that 10X is able to provide to you.
2. Information We Collect
We collect information about you in three ways: directly from your input, from third-party
sources, and through automated technologies.
2.1 Data You Provide to Us

The types of personal information that we collect directly from you depends on how you
interact with us and the Service, which may include:
• Contact details, such as your name, email address, postal address and phone number;
• Account login credentials, such as usernames and passwords, password hints and
similar security information;
• Other account registration and profile information, such as job title, education and
professional background and qualifications, and photo;
• Payment information, such as a credit or debit card number;
• Comments, feedback and other information you provide to us, including search query
data and questions or information you send to customer support; and/or
• Interests and communication preferences, including preferred language.
2.2 Data from Your Organization
We may obtain personal information about you from the organization with which you are
employed or affiliated in order to activate and manage your access to and use of the
organization’s subscription to the Service, including:
• Contact details, such as your name and organizational email address, postal address,
and phone number;
• Other account registration information such as job title; and/or
• Organizational user ID
2.3 Data from Other Sources
We also may obtain contact details and other information about you from our affiliates and
other third parties, including:
• Social networks when you grant permission to the Service to access your data on one
or more networks;
• Service providers that help us determine a location in order to customize certain
products to your location;
• Businesses with which we offer co-branded services or engage in joint marketing
activities; and/or
• Publicly available sources and data suppliers from which we obtain data to validate or
supplement the information we hold.
2.4 Data from Service Use, Including Cookies
The Service may automatically collect information about how you and your device interact
with the Service, including:
• Computer, device and connection information, such as IP address, browser type and
version, operating system and other software installed on your device, mobile
platform and unique device identifier and other technical identifiers, error reports and
performance data;
• Usage data, such as the features you used, the settings you selected, your URL click
stream data, including date and time stamp and referring and exit pages, search terms
you used, and pages you visited or searched for on the Service;
• For location-aware Services, the region, city or town where your device is located to
provide you with more relevant content for where you are in the world.

We collect this data through our servers and the use of cookies and other technologies.
Cookies are small text files that can be read by a web server in the domain that put the cookie
on your hard drive. We may use cookies and other technologies to store your preferences and
settings, help you with signing in, provide targeted ads and analyse site operations. You can
control cookies through your browser’s settings and other tools. However, if you block
certain cookies, you may not be able to register, login, or access certain parts or make full use
of the Service. For more details, see the cookie policy of the Service.
3. How Your information is Processed
Depending on how you interact with us and the Service, your personal information may be
processed to:
• Provide, activate and manage your access to and use of the Service;
• Process and fulfill a request, order, download, subscription or other transaction;
• Provide technical, product and other support and to help keep the Service working,
safe and secure;
• Enhance and improve the Service and our other products, events, and services and to
develop new products, services and benefits;
• Offer you customized content and other personalization to make the Service more
relevant to your interests and geography;
• Respond to your requests, inquiries, comments and concerns;
• Notify you about changes, updates and other announcements related to the Service
and our other products and services;
• Deliver targeted advertisements, promotional messages, notices and other information
related to the Service and your interests;
• Provide you with promotional messages and other information about products, events
and services of ours, our affiliates and third parties such as sponsors;
• Invite you to participate in user testing and surveys as well as drawings, sweepstakes,
competitions and similar promotions;
• Identify usage trends and develop data analysis, including for purposes of research,
audit, reporting and other business operations, including determining the effectiveness
of our promotional campaigns and evaluating our business performance, or in other
ways pursuant to a customer agreement; and/or
• Comply with our legal obligations, resolve disputes, and enforce our agreements.
If you are an administrator of an organization with a subscription to the Service, we will use
your details to communicate with you about your organisation’s subscription and related
services. If you supply us contact information of your colleagues, we may contact those
individuals with communications about the Service that may include reference to you.
4. Sharing of Your Information
4.1 Your Organization
If you access the Service through a subscription administered by your organization, your
personal information and certain usage data gathered through the Service may be accessed by
or shared with the administrators authorised by your organization for the purposes of usage
analysis, subscription management and compliance, training course progress, performance
and remediation, cost attribution and departmental budgeting.
4.2 Application Licensor

If you access a third-party application on the Service through a license agreement with the
licensor of that application, personal information relevant that third-party application may be
shared with the licensor so that it can provide you access to the application, subject to the
terms of its license agreement and privacy policy.
4.3 Our Group Companies and Service Providers
Dependent upon the Services provided, we share information with Our service providers,
suppliers, agents and representatives, including but not limited to, payment processors,
customer support, email service providers, event venues and service providers, IT service
providers, marketing service providers, research providers, mailing houses and shipping
to process the information as necessary to provide the Service, complete a transaction or fulfil
your request or otherwise on our behalf based on our instructions and in compliance with this
privacy policy and any other appropriate confidentiality and security measures.
4.4 Your Choices
We may share your personal information with our affiliates and with sponsors, joint venture
entities and other third parties, including entities for which we are acting as an agent,
licensee, application host or publisher, that wish to send you information about their products
and services that may be of interest to you, as determined by your choices in managing your
communications preferences and other settings.
The Service may let you post and share personal information, comments, materials and other
content. Any such contributions that you disclose publicly may be collected and used by
others. Please be careful when disclosing personal information in these public areas.
4.5 For Legal Reasons
We also will disclose your personal information if we have a good faith belief that such
disclosure is necessary to:
• meet any applicable law, regulation, legal process or other legal obligation;
• detect, investigate and help prevent security, fraud or technical issues; and/or
• protect the rights, property or safety of 10X, our users, employees or others; and
• as part of a corporate transaction, such as a transfer of assets to or an acquisition by or
merger with another company.
5. Grounds for Processing
When we collect or otherwise process any personal information within the scope of
applicable data protection laws, we do so:
• where necessary to provide the Service, fulfill a transaction or otherwise perform a
contract with you or at your request prior to entering into a contract;
• where necessary for our compliance with applicable law or other legal obligation;
• where necessary for the performance of a task carried out in the public interest;
• where necessary to enable our customers to comply with their legal obligations;
• where applicable, with your consent; and/or
• where necessary to operate our business, protect the security of our systems,
customers and users, detect or prevent fraud, or fulfill our other legitimate interests as
described in sections 2-4 above, except where our interests are overridden by your
privacy rights.

Where we rely on your consent to process personal information, you have the right to
withdraw your consent at any time, and where we rely on legitimate interests, you may have
the right to object to our processing.
6. Data Retention
We retain your personal information for as long as necessary to provide the Service and
fulfill the transactions you have requested, or for other essential purposes such as complying
with our legal obligations, maintaining business and financial records, resolving disputes,
maintaining security, detecting and preventing fraud and abuse, and enforcing our
agreements. If you access the Service through a subscription administered or sponsored by
your organization, we retain your organizational contact details after the termination of your
organization’s subscription to continue to communicate with you.
7. Locations of Processing
The services utilise servers and data centres in the geographic regions of North America (US
and Canada), Europe (Germany, UK, France, Ireland, Sweden, Italy, Switzerland, and
Spain), Asia Pacific (China, Japan, India, Indonesia, and Singapore), Middle East (Bahrain,
UAE, and Israel), Africa (South Africa), South America (Brazil), and Australia/New Zealand.

8. Data Security
We implement technical and organizational measures to seek to ensure a level of security
appropriate to the risk to the personal information we process. These measures are aimed at
ensuring the integrity, confidentiality, and availability of personal information.

9. Your Communications Preferences
You can customise and manage your communications preferences and other settings when
you register with the Service, by updating your account features and preferences, by using the
“opt-out” mechanisms such as “unsubscribe” or other means provided within the
communications that you receive, or by contacting us. We reserve the right to notify you of
changes or updates to the Service whenever necessary.

10. Accessing and Updating Your Information
10.1 Your Account
The Service may allow registered users to directly access and review their account
information and make corrections or updates upon login at any time. Keeping such
information up to date is the responsibility of the user. Registered users may also close their
account directly through the Service or by contacting the Service’s customer support.
10.2 Your Rights
You may have the right under applicable privacy and data protection laws to request free of

• access to your personal information;
• rectification or erasure of your personal information;
• restriction of our processing of your personal information, or to object to our
processing; and
• portability of your personal information.
If you wish to exercise these rights, please submit your request in writing via our privacy
centre. We will respond to your request consistent with applicable laws. To protect your
privacy and security, we may require you to verify your identity.
11. Changes
We will update this privacy policy from time to time. Any changes will be posted on this
page with an updated revision date. If we make any material changes, we will provide notice
through the Service or by other means.
12. Contact
If you have any questions, comments, complaints or requests regarding this privacy policy or
our processing of your information, please contact us via our privacy centre.

[Instructions required]

You may also lodge a complaint to a data protection authority in the applicable jurisdiction.

You may choose not to be contacted by 10X to produce content for us by contacting us via
the communications that you receive from our content development teams, or via the contact
details provided within this policy.
Please refer to the main section of this privacy policy for details on your rights, retention,
locations of processing, and contact details for any privacy and data protection inquiries.